Work With Us

Knowmad is continually growing so please introduce yourself! We share job openings in the Knowmad newsletter and our Facebook page before we post them anywhere else. Follow Knowmad Adventures on Facebook or email media@knowmadadventures.com to get the most up-to-date information on employment opportunities.

Presently we’re hiring for the entry-level Operations Support position located in our Minneapolis office. Please help us spread the word! Share on Facebook by clicking this link to our Operations Support position.

what it means to work with knowmad adventures

Knowmad was founded just six years ago and has quickly become recognized as a leader in South American travel, winning Travel & Leisure’s A-List honors, Condé Nast Experience Makers award and being called “one of the best tour operators” by Frommer’s. We build incredible adventures for great people. We bring funds to South America. We open minds. We blow minds. We contribute. We create. We have fun. We wear jeans, any day of the week. We collaborate, craft, and construct. We laugh, and we grow. Here at Knowmad we are dedicated to unique travel experiences and our office environment reflects that.

Members of Knowmad’s team work both remotely and in our main office located in Minneapolis, MN, depending on their specific role. Minneapolis in the past ten years has been ranked among the top places to live in the U.S for health, happiness, and outdoor fun. The city is consistently ranked as one of the top 3 cities for bike enthusiasts, has an extensive park system full of lakes, and a low cost of living with a high quality of life index. Not to mention Minneapolis has excellent access to some of the world’s best paddle sports (canoeing in the Boundary Waters and kayaking on Lake Superior) and camping. Worried about the winter? Our office is only blocks from lakes and parks ideal for lunch-time cross country skis (not to mention paddle board or otherwise in summer)! We embrace and love our four seasons. Below are a few things people like to say about our city:

OPERATIONS SUPPORT >

WHAT An awesome opportunity to work in international adventure travel with a young, fun, and quickly growing trip operator and travel consultancy specializing in South America. The Operations Support role assists Trip Specialists in the initial trip planning phase, the logistical operations of the trips post confirmation, as well as assists the Marketing and Accounting departments. This is an office position located in Minneapolis, MN requiring a minimum 40 hours per week.

WHOKnowmad Adventures is looking for an extremely detail-oriented, organized, and self-motivated individual. You will be joining a small team working hands-on with all members of the Minneapolis-based team, including the company owners, as well as a network of talented individuals throughout South America. This role is best suited for someone looking to gain experience and learn about all aspects of a quickly growing company, from Sales and Operations to Marketing and Accounting.

WHEN This position has been filled.

WHERE Position is located at our South Minneapolis office, only blocks from lakes and parks ideal for lunch-time cross country skiing in the winter or paddle boarding in the summer!

DESIRED SKILLS AND EXPERIENCE

  • Must be highly organized and detail-oriented.
  • Ability to multi-task and handle a wide variety of responsibilities.
  • Excellent writing skills for drafting and finalizing client documents as well as contributing to other writing-intensive projects.
  • Ability to work with little guidance and learn new skills independently.
  • Advanced knowledge of Apple computers, Word, Excel, iCal, Outlook, and CSV files. Must be a very proficient word processor. Further knowledge of WordPress, InDesign, PDF bundling software, and credit card processing portals is a plus.
  • Customer service experience. The travel industry requires excellent customer services skills, including patience, enthusiasm, attention to detail, and efficient and effective follow up.
  • Ability to provide strong references that will confirm previous successes dealing with challenging and detail-oriented roles.
  • Bachelor’s degree or higher (must provide transcript – unofficial is fine).
  • Conversational Spanish is a plus but not required.
  • Travel experience in South America and a passion for Latin America and travel preferred.

DAY-TO-DAY RESPONSIBILITIES

  • Processing traveler registration forms.
  • Assisting Trip Specialists with preparation of custom trip proposal documents.
  • Assisting Operations with managing trip logistics.
  • Scheduling and executing traveler management calendar items.
  • Processing traveler payments.
  • Database management.
  • Mailing trip documents to travelers.
  • Assembly of marketing materials.
  • Blog post writing.
  • Web page formatting (WordPress).
  • Assisting marketing with formatting of pre-departure materials (InDesign).
  • General administrative needs (minimal errands).

COMPENSATION + JOB DETAILS

  • Starting salary $30,000
  • Schedule & hours: 8 hours per day, 5 days per week. You can choose your schedule to a certain extent, ie. from 8 – 5 (8 hours in the office, with lunch and breaks) or 7 – 4 or 9 – 6, etc. but they have to generally overlap with Knowmad’s core office hours of 9 – 5.
  • After 3 months of employment, 50% health care premium monthly reimbursement begins and 3 weeks of yearly PTO.
  • After 18 months of employment, 2 weeks of paid, work-related travel annually to South America.

WHY THIS IS A COOL OPPORTUNITY

It’s a chance to work with a fun, young, close-knit team. To join a small, but quickly growing company and embark on a career in travel and adventure. In the Operations Support role you’ll learn about each department within Knowmad Adventures from the ground up. This position has the potential for growth in the Operations department as well as possibly to a Trip Specialist.

HOW TO APPLY

Please send an email titled ‘Operations Support Position’ to travelerservices@knowmadadventures.com, with the following four items attached: resume, cover letter, list of references willing and able to be contacted, and college transcripts (unofficial is fine). Additionally, we encourage applicants to also include a one-page creative letter explaining why you are a good candidate for the position. 

Trip Specialist >

WHAT An awesome opportunity to work in international adventure travel with a young, fun, and quickly growing trip operator and travel consultancy specializing in South America. A Trip Specialist works closely with travelers to build incredible custom trips in South America.

WHO Knowmad Adventures is looking for an extremely motivated, talented, inspired, adventurous, fun, dynamic individual. You will be joining a small team and working hands-on with company owners as well as a network of talented individuals throughout South America as we continue to grow.

WHEN Continuously accepting applications.

WHERE South Minneapolis office or possibility of working remote in destination of expertise.

DESIRED SKILLS AND EXPERIENCE

  • Sales experience, preferably travel sales.
  • Excellent verbal communication skills, to interact with highly educated, inquisitive, and demanding clients who expect a very high level of service.
  • Excellent writing skills in order to draft and finalize client documents as well as to contribute to Knowmad’s Travel Journal and other projects.
  • Customer service experience. This business requires excellent customer service skills, including: patience, enthusiasm, attention to detail, and efficient and effective follow-up.
  • Knowledge of Word and Excel as well as excellent general computer skills.
  • Experience in multi-project management.
  • Ability to multi-task and handle a wide variety of responsibilities.
  • Ability to work effectively, use sound judgement, and work with little supervision.
  • Travel experience in South America and a passion for Latin America and travel in general.
  • Conversational Spanish a plus but not required.
  • Ability to provide strong references that will confirm previous successes dealing with challenging, detail-oriented work.

DAY-TO-DAY RESPONSIBILITIES

  • Follow up on potential leads by phone and email to craft custom Knowmad Adventures’ trips for clients (no cold calling is involved).
  • Interact and consult with potential clients regarding trip plans: includes explaining in detail the nature of our trips; answering questions about destinations; making suggestions based on information received from potential clients; and determining whether the person is a good fit for the types of trips and services that we offer.
  • Prepare itineraries: includes drafting trip outlines, communicating with in-country operators and suppliers about availability and logistics; preparing proposals for potential clients; completing sales; and booking itineraries.
  • Prepare trip documents for booked itineraries, including final itineraries and pre-departure Materials.
  • Communicate with Inbound Trip Coordinators and partner network.
  • Data entry for new leads and new clients.
  • Whatever other tasks need to be accomplished. Ideal candidates will have unique abilities that will be harnessed in growth initiatives and special projects.

COMPENSATION AND JOB DETAILS

  • Salary depends on experience. After gaining experience and ability to perform role of Trip Specialist effectively, there is room for significant compensation growth and performance-based incentives.
  • Approximately 40 hour work weeks.
  • 3 weeks paid vacation
  • After 12 months of employment, 2 weeks of paid, work-related travel annually to South America.

WHY THIS IS A COOL OPPORTUNITY

Knowmad’s U.S.-based Travel Planning office and operation, although doubling sales every year since our founding, is still small. This position for a Trip Specialist will train hand-in-hand with company owners, quickly transitioning into handling trip requests and building and operating South American adventure trips for travelers. We are also looking to quickly get the ideal candidate involved with overall company strategy and growth initiatives as we plan significant expansion in the coming years. The candidate will be well positioned to take on a managerial role as we continue growing.

HOW TO APPLY

Please send an email titled ‘Trip Specialist Position’ to travelerservices@knowmadadventures.com, with the following items attached: resume, cover letter, and list of references. Additionally, we encourage applicants to also include a one-page creative letter explaining why you are a good candidate for the position.